FAQ - Carillon


When did Deagan build the tubular bell instruments?

How many were built? How many still exist?

Do you offer repair parts? Even if you don't repair the instruments?

Do you provide technical information? Do you provide drawings?

Our maintenance person/electrician does the basic maintenance on the carillon, but we recently ended up with a striker that is in need of rebuilding. Can we remove it ourselves and ship it to you for repair? To save time, can we exchange our old one with another rebuilt unit?

What if we need service, can we arrange for a technician to perform an on-site service call?

Do you repair other types of carillons?

When did Deagan build the tubular bell instruments?

Between 1916 and 1958.

How many were built? How many still exist?

Approximately 440 of these instruments were built. Today it is presumed that less than 100 of these instruments are in operational condition.

Do you offer repair parts?
Even if you don't repair the instruments?

Yes. On our website, we offer a listing of repair parts that we normally stock. We are continuously adding additional repair parts to our inventory. We even offer some uncommon repair parts that are not listed, which people should inquire about. It is our goal to see as many of these instruments work as possible, and our firm is committed to assisting where we can. Even if we do not repair the instrument, we are happy to provide individuals or institutions with repair parts.

Do you provide technical information? Do you provide drawings?

Yes. We can provide both drawings and technical information. It is our goal to eventually re-draw all of the technical and installation drawings, and provide these to those interested. We are currently working on new service and repair manuals that we will make available in the future. We can also provide advice to an owner with regards to any problems. What we would need is as much information as possible (photos are a great assistance), and a description of the problem(s).

Our maintenance person/electrician does the basic maintenance on the carillon, but we recently ended up with a striker that is in need of rebuilding. Can we remove it ourselves and ship it to you for repair? To save time, can we exchange our old one with another rebuilt unit?

Yes to both! In fact we generally prefer to send a rebuilt unit to an owner, with removal and installation instructions. When the new units have been exchanged the old unit is shipped back to Williamson-Warne & Associates, where it is disassembled, and inspected. Then the owner is charged for the labour to rebuild the unit plus any parts that are burned up, worn, damaged or missing.

What if we need service, can we arrange for a technician to perform an on-site service call?

Yes. Costs will depend on the problem(s), distance, and urgency of the problem.
Please feel free to contact us for assistance.

Do you repair other types of carillons?

On occasion we have been asked to make repairs to both other electric action bell systems, as well as mechanical systems. Please inquire as to your specific needs.

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