What to do in case of a loss
When a loss occurs, positive steps should be done to begin the recovery process, and to minimize the loss and prevent additional damage.
1. Do not touch or move anything unless absolutely necessary. Additional damage can occur inadvertently by unaware or uninformed personal. If items absolutely must be moved for safety reasons immediately, exercise extreme care, do only what is necessary, and take pictures before moving anything, and pictures of the items being moved.
2. Contact your insurance company and/or insurance agent and file a claim. Be prepared to tell them that you have suffered a loss to your pipe organ, the reason that the loss occurred (water, vandalism, etc.) and how much of the instrument has been affected. Be patient. If the loss is due to a major catastrophic event (such as an earthquake or hurricane), there will obviously be a significant amount of loss, and number of claims being filed. It may be days or weeks before the process can begin.
3. Contact your pipe organbuilder or pipe organ service company. Inform them that the organ has been damaged, and that a site survey and estimate of repairs will be necessary. Again during a significant area wide loss (such as an earthquake or hurricane), be patient. The organbuilder or service technician will obviously be extremely busy trying to handle the workload, and may even have suffered a loss themselves (either personal or their business). Most organbuilders and service technicians are conscientious, and in an area-wide event, will make an effort on their own to inspect the organ as soon as possible. Once the organbuilder or service technician has arrived they will make a site survey, and prepare the necessary reports for the insurance company and the organ owner. Again, depending on the amount of area-wide loss, reports may take a significant amount of time to prepare.
4. During the survey, the organbuilder or service technician may recommend some things to be done to prevent further loss or for safety reasons, such as disassembly of portions of the instrument. Pictures should be taken before the process begins, and during the process. If there is significant area-wide loss, it would be most likely helpful to offer owner assisted volunteer help during this time. This will be of great assistance to the organbuilder or service technician, and will greatly speed recovery and further loss prevention. Obviously this process should not be attempted without professional leadership.
>Kinds of loss
>The recovery process
>Loss prevention
>Services provided by Williamson Warne & Associates
>Rules on electrical wiring at organs within the US
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